Every chat transcript is saved and can be sorted by operator, department, tag, month, year and other criteria.
View total chats accepted, declined or missed chats for each operator and department.
Upload GIF, PNG, JPG, PDF, ZIP, TAR, TXT or CONF files during a chat session. You can also display a YouTube/Vimeo video during a chat session.
Set the chat window behavior (open a new window, embed or tabbed) and the chat icon behavior (hide when offline, icon position, icon image/SVG).
Allow visitors to rate each operator and gather performance data and visitor comments.