Voice Chat

Voice Chat addon is available for Enterprise Download and On Demand clients only.
During a chat session, request voice chat with the visitor. Voice chat is direct peer-to-peer communication. There is no middleware, meaning the voice chat data does not pass through any server. Secure and private voice chat communication.
Voice Chat Benefits
  • Text chat and voice chat at the same time to increase customer service efficiency.
  • Voice chat is direct peer-to-peer communication. There is no middleware, meaning the voice chat data does not pass through any server.
  • Exchange sensitive information that will not be stored to the database.
  • Voice chat with international visitors, free, using just a web browser with microphone enabled.
You will need to enable Voice Chat ability for each operator (off by default) at the Setup Admin area.
Setup Admin > Operators
If an operator has voice chat enabled for their account, the voice chat icon will display on the "Visitor Info" tab on the operator console.
Note: Voice chat is direct peer-to-peer communication. There is no middleware, meaning the voice chat data does not pass through any server. Because the communication is direct peer-to-peer, internet connection speed will be a major factor on sound quality. VPN or other port blocking services may affect connectivity and the ability to connect peer-to-peer.