When the chat icon is clicked, open a chat window to a specific department based on the webpage URL.
Example Usage Scenario
- If a website contains two versions of the site (example: English and French), a URL pattern containing "/fr/" can be mapped to display the French support department.
- If there are multiple products, few selected product URLs can be mapped to a department for a specialized product support.
- Map specific URLs that may require targeted sales representatives to handle targeted responses.
Code Mapper addon can be accessed at the Setup Admin area.
Setup Admin > HTML Code > HTML Code Mapper