Frequently Asked Questions
Are all the features included?
Yes, all the features and addons are included.
How many chat operators can be online at the same time?
The number of chat operators signify the total chat operators that can be created AND the total chat operators that can be online at the same time.
How many chat sessions are included?
Unlimited chat sessions are included.
Can my free trial be migrated to the On Demand?
Yes. The option to migrate your non-expired free trial to an On Demand is available at the client area after an On Demand purchase has been completed. Expired trials cannot be migrated.
How much savings is the yearly plan?
The yearly plan is 15% savings compared to the monthly billing. Select the Yearly
option to view the yearly pricing for each packages.
Can I cancel anytime?
Yes. Cancellation can be done at anytime. But please keep in mind, the unused service duration amount is non refundable. For security and privacy, all On Demand data will be permanently deleted on day of cancellation. Cancelled account data cannot be restored. For security, request to cancel/close your account must be done from the client area
What is the pricing if I need more then 30 chat operators?
If you have a PHP
enabled web server, download and install PHP Live!
on your server. View Download pricing