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Mobile App
Chat with your website visitors from your mobile device. Mobile App Site-ID can be generated from your PHP Live! system.
Setup Admin > Settings > Mobile App
 
iOS whitelist registration (required to use the iOS Mobile App) is currently closed for Download clients. Registration will reopen early 2019. On Demand accounts are not effected and have immediate access to both the Android and iOS Mobile App.
PHP Live! Push Notification Gateway
 
Push Notification Delivery Powered by
Sun, 30 Dec 2018 15:11:37 -0800
High HTTP 5xx rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Sun, 30 Dec 2018 10:59:32 -0800
High HTTP 5xx rate
This incident has been resolved. We are continuing to monitor for any further issues. A fix has been implemented and we are monitoring the results. We are continuing to investigate this issue. We are currently investigating this issue.



Fri, 07 Dec 2018 17:43:27 -0800
Brief maintenance for shard restart
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will undergo a brief maintenance to restart a database shard. Our goal is limit impact to apps with IDs starting with 00 through 1fbut there is a chance of 5xx error codes for other apps during this time period.



Thu, 08 Nov 2018 17:42:20 -0800
Increased api latency
This incident has been resolved. We are continuing to monitor for any further issues. A fix has been implemented and we are monitoring the results. We are investigating increased api errors and latency



Thu, 08 Nov 2018 11:22:35 -0800
Increased latency on web servers
This incident has been resolved. A fix has been released; we are closely monitoring the system to make sure the patch is effective. We've identified the cause of the problem and are working to get a patch released. Increased latencies and errors have been resolved. We are continuing to monitor We are investigating an issue with API calls timing out or receiving a 500 error.



Tue, 09 Oct 2018 12:08:01 -0700
Degraded Availability
This incident has been resolved. We've routed traffic around affected systemsand the issue appears to be mitigated. We are continuing to monitor closely and work with our DC team to resolve the root cause. We are currently experiencing a networking issue in our data centerand we're working with our onsite team to resolve the issue as quickly as possible.



Fri, 28 Sep 2018 10:28:44 -0700
Some deliveries delayed
One of our delivery servers has gone offline. We've failed over to another server and processed the backlog. Some deliveries between 10:16 and 10:26 have been delayed by up to 5 minutes. The incident has been resolved.



Tue, 25 Sep 2018 16:15:43 -0700
Database Maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will be undergoing scheduled maintenance during this time.



Thu, 06 Sep 2018 21:46:36 -0700
API Timeouts and 500s
This incident has been resolved. We are continuing to work on a fix for this issue. We've identified the problem and we're working on a solution. We are investigating an issue with API calls timing out or receiving a 500 error.



Sat, 18 Aug 2018 01:03:17 -0700
Database Maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will be undergoing scheduled maintenance during this time.



Fri, 17 Aug 2018 23:38:49 -0700
Unexpected downtime
This incident has been resolved. We are currently investigating this issue.



Fri, 17 Aug 2018 12:48:02 -0700
Increased 500 HTTP codes
This incident has been resolved.



Sun, 12 Aug 2018 14:32:22 -0700
Increased http 500 responses
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Thu, 09 Aug 2018 16:12:39 -0700
Increased 500 HTTP codes
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Thu, 02 Aug 2018 16:18:40 -0700
Database Maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will be undergoing scheduled maintenance during this time.



Sat, 21 Jul 2018 16:10:26 -0700
Database Maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will be undergoing a short maintenance window during this time.



Fri, 13 Jul 2018 21:35:16 -0700
Higher 500 HTTP responses
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Wed, 11 Jul 2018 07:04:38 -0700
Minor delivery delay
We experienced an issue causing notification delivery to be delayed by up to 9 minutes between 06:35:04 and 06:46:44 UTC700. The issue has been resolved and delivery times are back to normal.



Tue, 10 Jul 2018 10:11:39 -0700
Minor delivery delay
We experienced an issue causing notification delivery to be delayed by up to 6 minutes between 10:01:20 and 10:10:56 UTC700. The issue has been resolved and delivery times are back to normal.