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Mobile App
Chat with your website visitors from your mobile device.
To be able to use the Mobile App, your PHP Live! system must be registered. Registration is done from the Setup Admin area of your PHP Live! system.
Setup Admin > Settings > Mobile App
Push Notification Gateway Status
 
Push Notification Delivery by
Sat, 11 May 2019 19:49:47 -0700
Delay in processing notification jobs
This incident has been resolved. We are currently investigating this issue.



Tue, 23 Apr 2019 15:44:05 -0700
Increased 5xx Error rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Mon, 22 Apr 2019 08:54:22 -0700
Increased HTTP 5xx rate
This incident has been resolved. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Sat, 20 Apr 2019 21:49:13 -0700
Increased 5xx rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Tue, 09 Apr 2019 21:17:59 -0700
Device update backlog
This incident has been resolved. We are continuing to monitor for any further issues. A fix has been implemented and we are currently processing backlog. We are currently investigating an issue processing device updates.



Tue, 02 Apr 2019 16:40:33 -0700
Database Maintenance
Site back online at 16:37 PDT. The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will be undergoing scheduled maintenance during this time.



Tue, 26 Mar 2019 12:42:00 -0700
Network issue
The incident has been resolved. We will work with our CDN and hosting provider to identify root cause. We are investigating a drop in throughput to our API servers. The problem appears to be between our CDN and edge servers.



Sun, 24 Mar 2019 05:56:34 -0700
Elevated 5xx Errors
We experienced elevated 5xx errors between 05:30 and 05:48 PDT.



Wed, 20 Mar 2019 03:30:19 -0700
Elevated 5xx Errors
We experienced elevated 5xx errors between 03:30 and 03:40 PDT.



Mon, 11 Mar 2019 20:55:26 -0700
High 5xx rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Wed, 06 Mar 2019 00:41:36 -0800
Higher rate of 5xx HTTP codes
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Mon, 18 Feb 2019 14:32:50 -0800
Increased rate of 500 errors in api requests
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Sat, 02 Feb 2019 10:12:05 -0800
Elevated 5xx and timeouts
This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue has been identified and a fix is being implemented.



Sun, 30 Dec 2018 15:11:37 -0800
High HTTP 5xx rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Sun, 30 Dec 2018 10:59:32 -0800
High HTTP 5xx rate
This incident has been resolved. We are continuing to monitor for any further issues. A fix has been implemented and we are monitoring the results. We are continuing to investigate this issue. We are currently investigating this issue.



Fri, 07 Dec 2018 17:43:27 -0800
Brief maintenance for shard restart
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will undergo a brief maintenance to restart a database shard. Our goal is limit impact to apps with IDs starting with 00 through 1fbut there is a chance of 5xx error codes for other apps during this time period.



Thu, 08 Nov 2018 17:42:20 -0800
Increased api latency
This incident has been resolved. We are continuing to monitor for any further issues. A fix has been implemented and we are monitoring the results. We are investigating increased api errors and latency



Thu, 08 Nov 2018 11:22:35 -0800
Increased latency on web servers
This incident has been resolved. A fix has been released; we are closely monitoring the system to make sure the patch is effective. We've identified the cause of the problem and are working to get a patch released. Increased latencies and errors have been resolved. We are continuing to monitor We are investigating an issue with API calls timing out or receiving a 500 error.



Tue, 09 Oct 2018 12:08:01 -0700
Degraded Availability
This incident has been resolved. We've routed traffic around affected systemsand the issue appears to be mitigated. We are continuing to monitor closely and work with our DC team to resolve the root cause. We are currently experiencing a networking issue in our data centerand we're working with our onsite team to resolve the issue as quickly as possible.