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Mobile App
Chat with your website visitors from your mobile device.
To be able to use the Mobile App, your PHP Live! system must be registered. Registration is done from the Setup Admin area of your PHP Live! system.
Setup Admin > Settings > Mobile App
Push Notification Gateway Status
 
Push Notification Delivery by
Thu, 15 Aug 2019 14:24:40 -0700
Elevated number of 500 errors
This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Wed, 07 Aug 2019 18:23:14 -0700
elevated background job errors
This incident has been resolved. We are currently investigating this issue.



Tue, 30 Jul 2019 12:32:46 -0700
Elevated API Errors
This incident has been resolved. A fix has been implemented and we are monitoring the results. We're experiencing an elevated level of API errors and are currently looking into the issue.



Sat, 27 Jul 2019 17:37:41 -0700
Increased 5xx errors for apps that start with 6 throught 7
This incident has been resolved. We are currently investigating this issue.



Mon, 22 Jul 2019 16:46:01 -0700
Database Maintence
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. Minor database maintenance. Only apps whose id begin with an "2" or "3" will be affected. Other applications should not see any impact.

Thu, 11 Jul 2019 15:07:12 -0700
Database Maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. Minor database maintenance. Only apps whose id begin with an "2" or "3" will be affected. Other applications should not see any impact.

Sat, 22 Jun 2019 08:50:01 -0700
Elevated API Errors
This incident has been resolved. The issue has been identified and a fix is being implemented. We're experiencing an elevated level of API errors and are currently looking into the issue.



Fri, 21 Jun 2019 22:05:49 -0700
Elevated API Errors
This incident has been resolved. We identified the issue and we are working on a fix We're experiencing an elevated level of API errors and are currently looking into the issue.



Thu, 20 Jun 2019 14:29:03 -0700
[Scheduled] Database maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We'll be performing a rolling restart of database servers. We're planning a 1 hour window to do thisbut no individual application should see connectivity issues for more than 12 minutes.



Sun, 16 Jun 2019 15:16:11 -0700
Reduced service quality
The incident has been resolved. We will follow up with a postmortem in the coming days. A fix has been implemented and we are monitoring the results. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Thu, 13 Jun 2019 14:45:36 -0700
Database maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We'll be performing a rolling restart of database servers. We're planning a 30 minute window to do thisbut no individual application should see connectivity issues for more than 12 minutes.



Tue, 11 Jun 2019 15:15:00 -0700
Database Maintenance
The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. Update: The maintenance window was erroneously announced for todayJune 10 instead of tomorrowJune 11. The maintenance window is scheduled for June 11 at 14:45 PDT. We'll be performing a rolling restart of database servers. We're planning a 30 minute window to do thisbut no individual application should see connectivity issues for more than 12 minutes.



Wed, 05 Jun 2019 16:03:30 -0700
Database Maintenance
This has been completed Scheduled maintenance is currently in progress. We will provide updates as necessary. Minor database maintenance. Only apps whose id begin with an "2" or "3" will be affected. Other applications should not see any impact.

Mon, 03 Jun 2019 16:02:27 -0700
Database Maintenance
This has been completed Scheduled maintenance is currently in progress. We will provide updates as necessary. Minor database maintenance. Only apps whose id begin with an "a" or "b" will be affected. Other applications should not see any impact.

Sat, 11 May 2019 19:49:47 -0700
Delay in processing notification jobs
This incident has been resolved. We are currently investigating this issue.



Tue, 23 Apr 2019 15:44:05 -0700
Increased 5xx Error rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Mon, 22 Apr 2019 08:54:22 -0700
Increased HTTP 5xx rate
This incident has been resolved. The issue has been identified and a fix is being implemented. We are currently investigating this issue.



Sat, 20 Apr 2019 21:49:13 -0700
Increased 5xx rate
This incident has been resolved. A fix has been implemented and we are monitoring the results. We are currently investigating this issue.



Tue, 09 Apr 2019 21:17:59 -0700
Device update backlog
This incident has been resolved. We are continuing to monitor for any further issues. A fix has been implemented and we are currently processing backlog. We are currently investigating an issue processing device updates.



Tue, 02 Apr 2019 16:40:33 -0700
Database Maintenance
Site back online at 16:37 PDT. The scheduled maintenance has been completed. Scheduled maintenance is currently in progress. We will provide updates as necessary. We will be undergoing scheduled maintenance during this time.



Tue, 26 Mar 2019 12:42:00 -0700
Network issue
The incident has been resolved. We will work with our CDN and hosting provider to identify root cause. We are investigating a drop in throughput to our API servers. The problem appears to be between our CDN and edge servers.