When a department is online, the Live QA icon
is displayed on your webpage.
2. The visitor asks a question. There is no pre-chat form or other information required from the visitor.
3. All operators set to receive Live QA alerts will receive the visitor question (simultaneous display).
4. Operators can choose to send a response or have the question timeout after 3 minutes.
5. Visitor receives all responses sent by the operators. The visitor can choose to ask another question.
Live QA addon can be access at:
Setup Admin > Extras > Live QA
Live QA addon is available to Enterprise Download and On Demand clients only.