Visitor Asks A Question
Operator Sends A Response
Customize The Text
"Have a question?" "Anything we can assist you with?" "Just ask if you have a question." Every text can be customized.
Questions can be sent to all department online operators or to selected few operators.
The Live QA operators will see the question at the same time. Every operator has a chance to respond to the question.
If multiple operators respond to the question, the visitor will see multiple resonses. More of similar responses is a good confirmation indicator.
The visitor will receive a response or the request will timeout within 3 minutes. There is no extended waiting.
Option To Chat
If the visitor requires more information, they can request live chat with the operator that sent the response.
Live QA does not replace the live chat window. Live QA is another method of communication available for your website visitors. No pre-chat form and no chat routing process. The visitor simply asks a question, operator sends a response.