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Knowledge Base » Installation and Upgrade » Perform a re-patch to correct DB errors or missing variables
Perform a re-patch to correct DB errors or missing variables

To perform a re-patch of your PHP Live! system, you'll want to do the following:

 

Note: The re-patch process will reset the chat stats reports to zero (chat accepted, declined, etc).  Chat transcripts will not be reset.  This is to ensure that the database is accurate and current with the latest files.

 

  1. Access your phplive/ directory
  2. Proceed to the phplive/web/patches/ directory
  3. Remove all contents inside the phplive/web/patches/ directory
  4. The patches/ directory should now be empty
  5. Open a web browser and access your PHP Live! URL to start the re-patch process
  6. Done!
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