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Knowledge Base » Errors and Troubleshooting » What happened to the chat transcripts menu on the operator console footer
What happened to the chat transcripts menu on the operator console footer

For those that may be wondering what happened to the chat transcripts menu on the operator console after upgrading to v.4.7.9.9.6, it has not disappeared.  The transcripts menu has been moved to the panel right above the operator profile picture, next to the "settings" and "sound".

 

 

The reason for the menu move is to streamline the operator console and limit duplicate features.

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