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Knowledge Base » Installation and Upgrade » Export Chat Transcripts Addon (BETA) Installation and Upgrade
Export Chat Transcripts Addon (BETA) Installation and Upgrade

Export all your chat transcripts to a downloadable text file.


  • For On Demand Clients, you do not need to download or install the addon.  The feature can be accessed at Setup Admin > Transcripts > Export Transcripts
  • For Download Clients, to be able to download the Export Transcripts addon, your client account will need to be Enterprise Download account


Installation (also the upgrade instructions)


  1. Download the latest Export Transcripts addon from the client area 
  2. Decompress the downloaded file to produce the addon directory export_transcripts/
  3. FTP to your server and upload the entire export_transcripts/ directory to the phplive/addons/ directory on the server
  4. Login to your PHP Live! Setup Admin area and access the Setup Admin > Transcripts > Export Transcripts to export your transcripts
  5. Done!


NOTE: If you do not see the Export Transcripts menu after installation, you will need to upgrade your PHP Live! system to the latest version.  The Export Transcripts addon was introduced with PHP Live! v.  The latest PHP Live! version can be downloaded at the client area.

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