Try it FREE
Knowledge Base Frequently Asked Questions   Phone Phone: +1 (720) 336-8323 M-F 9am-5pm MST   Download Free
Home
Features
Screenshots
Free Trial
Purchase
Login
Knowledge Base
Search:
Knowledge Base » How-To and Helpful Info » Operator max chat limit automatically route to the next operator
Operator max chat limit automatically route to the next operator

Max chat limit can be set for each operator, the maximum number of concurrent chats an operator can service.  When the maximum number of chat is reached, the new chat request will skip the operator and automatically route to the next available online operator.  If no additional operators are online, the chat request will route to the leave a message.

 

When the operator reaches the max number of chats, the system can also be set to automatically switch the operator to Offline status.

 

To set the maximum number of operator chats, here is what you will want to do:

 

  1. Login to your PHP Live! Setup Admin area
  2. Click the top menu "Operators"
  3. For each operator, edit the operator and set the "Max Concurrent Chats" to a value (1-10)
  4. Save and done!
Was this helpful?
could be more helpful? send comment
back to top