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Knowledge Base » Errors and Troubleshooting » When the chat request is declined, the request comes back
When the chat request is declined, the request comes back

Most likely the "Chat Routing Loop" is set to more then once.  The setting can be updated at:

 

  1. Login to your PHP Live! Setup Admin area
  2. Click the top menu "Departments"
  3. Edit the department and update the "Chat Routing Loop" to 1.
  4. Done!
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