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Knowledge Base » How-To and Helpful Info » View missed chats
View missed chats

To view the missed chat requests, there are couple areas that can be accessed to view the information.

 

View missed chats as the Setup Admin: Setup Admin can view missed chats by logging into the PHP Live! Setup Admin area and clicking the top menu "Reports" then to "Missed Chats".

 

View missed chats as the Chat Operator: Chat operators can view missed chats from the operator console.  On the chat operator console, there is a faint bell image when there are no new missed or declined chats:

 

The icon will turn solid when there are new missed or declined chats.  Click the bell icon to view the missed or declined chats for the recent 24 hours.

 

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