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Knowledge Base » How-To and Helpful Info » Canned responses shared with all operators assigned to the department
Canned responses shared with all operators assigned to the department

To create canned responses that is shared for all operators assigned to the same department, you will need to create the canned response as the Setup Admin.  Here is what you will want to do:

 

  1. Login to your PHP Live! system as the Setup Admin
  2. Click the top menu "Departments"
  3. For each department created, select the "Canned Responses" department option to create the department shared canned response.
  4. Done!

 

Canned responses created by an operator is available only for the operator that created the response.

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