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Knowledge Base » Errors and Troubleshooting » Installation troubleshooting tips
Installation troubleshooting tips

The following documentation will detail few server errors during install and the possible solutions.


Directory Permissions or "Could not create system directories" - Most likely, it may be a simple situation of the web/ directory not having the correct read/write permission.  The following permission related documentation will detail the steps to correct the issue.

  • If your server has SELinux enabled (type command getenforce and see if output is Enforcing), you may need to run an extra command to tell SELinux to allow write access to the web/ directory.  The command is: sudo chcon -t httpd_sys_rw_content_t web/ .  More information about SELinux and directory permission can be viewed here.  If having issues with MySQL connecting during installation on SELinux enabled server, try this.


500 internal server error - If you receive this error when accessing the phplive/ directory via the URL, try setting the phplive/ folder and all the folders to 755 and all files to 644.  Most FTP programs will have a setting (right click the folder name and then "File permissions" or "Permissions" menu option) to set a specific permission of all folders and files recursively.  If you do not see such option, consider using FileZilla FTP Program.


File directory permissions error on SELinux server environments - Not confirmed but according to source, the SELinux context type should be set as httpd_sys_content_rw_t instead of httpd_sys_content_t so that the folder is both readable and writable for apache. Changing the context recursively is done with the following command:

# chcon -R -t httpd_sys_content_rw_t /full_path_to_your_PHP_Live_system/


Possible system directory creation error on IIS web servers - If you experience an error of creating system directories during the web installation process, double check the IIS_IUSRS or the IUSR user has full Read and Write permissions for the phplive/web/ folder.



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