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Knowledge Base » Errors and Troubleshooting » Operators are not seeing the Traffic Monitor footer menu on the operator console.
Operators are not seeing the Traffic Monitor footer menu on the operator console.

There could few reasons the operators are not seeing the Traffic Monitor footer menu on the operator console.  Here are some things to try:

 

  1. The Traffic Monitor is switched off for the operator.
    In this situation, login to your PHP Live! system as the Setup Admin and click the top menu "Operators".  Edit each operator and check the "Traffic Monitor" is enabled for the operator.

  2. The "Chat Icon Status Check" setting is switched Off.
    In this situation, login to your PHP Live! system as the Setup Admin and click the top menu "Traffic".  On the "Traffic" page, click the "Settings" sub menu.  Be sure the setting "Chat Icon Status Check" is enabled.
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