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Knowledge Base » How-To and Helpful Info » Update the outgoing transcript email message
Update the outgoing transcript email message

To update the outgoing transcript message that is sent to the visitor, here is what you will want to do:

 

* Documentations are written assuming that your PHP Live! is always the latest version.  If you do not see the menu options or the feature, you may want to upgrade your system to the latest version.  The latest version can be downloaded at the client area. 

 

  1. Login to your PHP Live! Setup Admin area
  2. Click the top menu "Departments"
  3. For each department created, click the department option "Chat Transcript" tab to edit the chat transcript template.
  4. Save and done!
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