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Errors and Troubleshooting
Errors and Troubleshooting
Permission denied related errors
mysql_connect: No route to host
MySQL "mysql extension is deprecated"
Lost connection to MySQL
mysql_connect: SQL safe mode in effect
PDO Extension Not Enabled
MySQL Access denied for user or host error
MySQL: The server requested authentication method unknown to the client mysql_old_password
My PHP Live! URL shows a list of files, not a login screen.
Function Deprecated warnings on 1.x-3.x systems
Error: 500 Internal Server Error
MySQL DB Connection Failed
Can't connect to MySQL
Column count doesn't match value count
Chat session did not create.
Just a blank page without any output or PHP error.
WinApp: Google Maps "You are using a browser that is not supported by the Google Maps"
MySQL "Too many connections"
Firefox popup window external links not able to open when clicked
Chrome browser desktop notification is not working
getimagesize: open_basedir restriction in effect
Error: 403 Forbidden error when accessing a directory or file
Chat icon not displaying on my website
Operators are not seeing the Traffic Monitor footer menu on the operator console.
MySQL: getaddrinfo failed: hostname nor servname provided, or not known
Error: include_once: Unable to allocate memory for pool
WinApp not working after Windows 10 upgrade
Uninstalling PHP Live! system
Undefined index: HTTP_REFERER
is_writeable: open_basedir restriction in effect
Undefined variable: VALS
Installation troubleshooting tips
Use of undefined constant
Undefined variable: patch_v
MySQL: Headers and client library minor version mismatch.
Too many records to search. Text search not available.
Desktop notification is not displaying on Firefox browser
mysql_connect: No connection could be made because the target machine actively refused it.
Desktop notification on Mac is not working.
Operators are online, the chat icon says online, but chat request says "Max chat sessions per IP".
mysql_connect: Host '...' is blocked because of many connection errors
WinApp: After logging in, the operator console is blank screen
mysql_connect: Host '...' is not allowed to connect to this MySQL server
Missing argument in function
Chat session. "Data too long for column"
Undefined index: SQLTYPE
IP chat max reached
Automatic chat invite does not seem to display at the set criteria
Undefined variable: VERSION
"Nothing to upload" when uploading a profile picture
Operator duplicate login loop error when trying to sign on
filemtime: stat failed
"Duplicate Login" continues to display after trying to login as chat operator
Operator login loop error or duplicate login loop error
Automatic Chat Invite seems to be random instead of the criteria
Undefined index: msg_busy
Operators are online but the chat icon on the website says Offline.
Patch processing looping
SMTP addon displays an "undefined" error during activation
unserialize: Error at offset array_merge: Argument #2 is not an array
MySQLi Extension Not Enabled
Mobile App requires a secure HTTPS URL.
Could not connect to local mail server or mail server is not installed.
Traffic monitor GeoIP displays white flags for ALL traffic
Undefined variable: requestinfo
System error 815
No address associated with hostname
After upgrade, the login screen is loading my website
Traffic monitor shows 0 visitors after upgrading to PHP Live! v.4.7.4 with GeoIP v.9
Error: 404 File Not Found
Error patch .. process. Refresh the page and try again.
WinApp error "WinApp is already running."
mcrypt_decrypt deprecated error during patch process
Disconnect error 815 with ERR_SPDY_PROTOCOL_ERROR on browser
After upgrading PHP Live!, my WinApp still shows previous version or an error
WinApp: Could not connect to the web server
zlib.output_compression enabled, the chat icon is not displaying
Function mcrypt_decrypt() is deprecated
What happened to the chat transcripts menu on the operator console footer
WinApp shows "Could not connect to the web server. Server may be temporarily down or is unavailable."
When the chat request is declined, the request comes back
Clicking the chat icon loads a webpage
Email is not sending or SMTP addon is not sending emails or there is an email error
The HTML Code Mapper addon is not processing
The GeoIP is showing the wrong IPs or all the IPs are same on the traffic monitor
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