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Frequently Asked Questions
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Errors and Troubleshooting
Errors and Troubleshooting
mysql_connect: No route to host
MySQL: The server requested authentication method unknown to the client mysql_old_password
Permission denied related errors
MySQL "mysql extension is deprecated"
mysql_connect: No connection could be made because the target machine actively refused it.
mysql_connect: SQL safe mode in effect
Error: 500 Internal Server Error
MySQL Access denied for user or host error
MySQL DB Connection Failed
getimagesize: open_basedir restriction in effect
MySQL: getaddrinfo failed: hostname nor servname provided, or not known
My PHP Live! URL shows a list of files, not a login screen.
Function Deprecated warnings on 1.x-3.x systems
Installation troubleshooting tips
WinApp: After logging in, the operator console is blank screen
Chrome browser desktop notification is not working
WinApp not working after Windows 10 upgrade
WinApp: Google Maps "You are using a browser that is not supported by the Google Maps"
Can't connect to MySQL
PDO Extension Not Enabled
Error: 403 Forbidden error when accessing a directory or file
Error: include_once: Unable to allocate memory for pool
Chat session did not create.
filemtime: stat failed
Operators are online, the chat icon says online, but chat request says "Max chat sessions per IP".
Uninstalling PHP Live! system
Undefined index: SQLTYPE
Just a blank page without any output or PHP error.
Undefined variable: VERSION
Firefox popup window external links not able to open when clicked
IP chat max reached
Column count doesn't match value count
Undefined index: HTTP_REFERER
MySQLi Extension Not Enabled
Use of undefined constant
Undefined variable: VALS
Chat icon not displaying on my website
MySQL: Headers and client library minor version mismatch.
Undefined variable: patch_v
MySQL "Too many connections"
Undefined index: msg_busy
Too many records to search. Text search not available.
is_writeable: open_basedir restriction in effect
Automatic Chat Invite seems to be random instead of the criteria
unserialize: Error at offset array_merge: Argument #2 is not an array
Operators are not seeing the Traffic Monitor footer menu on the operator console.
Automatic chat invite does not seem to display at the set criteria
mysql_connect: Host '...' is blocked because of many connection errors
Missing argument in function
Traffic monitor GeoIP displays white flags for ALL traffic
"Duplicate Login" continues to display after trying to login as chat operator
Operators are online but the chat icon on the website says Offline.
Desktop notification is not displaying on Firefox browser
Patch processing looping
Lost connection to MySQL
mysql_connect: Host '...' is not allowed to connect to this MySQL server
Undefined variable: requestinfo
Chat session. "Data too long for column"
Operator duplicate login loop error when trying to sign on
"Nothing to upload" when uploading a profile picture
Could not connect to local mail server or mail server is not installed.
SMTP addon displays an "undefined" error during activation
Disconnect error 815 with ERR_SPDY_PROTOCOL_ERROR on browser
Desktop notification on Mac is not working.
WinApp error "WinApp is already running."
mcrypt_decrypt deprecated error during patch process
Error: 404 File Not Found
Mobile App requires a secure HTTPS URL.
System error 815
Error patch .. process. Refresh the page and try again.
WinApp: Could not connect to the web server
Traffic monitor shows 0 visitors after upgrading to PHP Live! v.4.7.4 with GeoIP v.9
After upgrade, the login screen is loading my website
No address associated with hostname
After upgrading PHP Live!, my WinApp still shows previous version or an error
Function mcrypt_decrypt() is deprecated
Clicking the chat icon loads a webpage
zlib.output_compression enabled, the chat icon is not displaying
What happened to the chat transcripts menu on the operator console footer
WinApp shows "Could not connect to the web server. Server may be temporarily down or is unavailable."
When the chat request is declined, the request comes back
Email is not sending or SMTP addon is not sending emails or there is an email error
The GeoIP is showing the wrong IPs or all the IPs are same on the traffic monitor
Patch page is stuck on a percentage
The HTML Code Mapper addon is not processing
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