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Errors and Troubleshooting
Errors and Troubleshooting
mysql_connect: No route to host
MySQL "mysql extension is deprecated"
Permission denied related errors
MySQL: The server requested authentication method unknown to the client mysql_old_password
mysql_connect: SQL safe mode in effect
Lost connection to MySQL
PDO Extension Not Enabled
MySQL Access denied for user or host error
Error: 500 Internal Server Error
Function Deprecated warnings on 1.x-3.x systems
My PHP Live! URL shows a list of files, not a login screen.
MySQL DB Connection Failed
Can't connect to MySQL
WinApp: Google Maps "You are using a browser that is not supported by the Google Maps"
Chat session did not create.
Column count doesn't match value count
Chrome browser desktop notification is not working
Just a blank page without any output or PHP error.
getimagesize: open_basedir restriction in effect
MySQL "Too many connections"
Firefox popup window external links not able to open when clicked
MySQL: getaddrinfo failed: hostname nor servname provided, or not known
Error: 403 Forbidden error when accessing a directory or file
WinApp not working after Windows 10 upgrade
Chat icon not displaying on my website
Error: include_once: Unable to allocate memory for pool
Installation troubleshooting tips
Operators are not seeing the Traffic Monitor footer menu on the operator console.
Uninstalling PHP Live! system
Undefined index: HTTP_REFERER
Use of undefined constant
Undefined variable: VALS
MySQL: Headers and client library minor version mismatch.
is_writeable: open_basedir restriction in effect
mysql_connect: No connection could be made because the target machine actively refused it.
WinApp: After logging in, the operator console is blank screen
Undefined variable: patch_v
Too many records to search. Text search not available.
mysql_connect: Host '...' is blocked because of many connection errors
Desktop notification is not displaying on Firefox browser
Operators are online, the chat icon says online, but chat request says "Max chat sessions per IP".
mysql_connect: Host '...' is not allowed to connect to this MySQL server
Undefined variable: VERSION
filemtime: stat failed
Missing argument in function
Automatic chat invite does not seem to display at the set criteria
Desktop notification on Mac is not working.
Undefined index: SQLTYPE
IP chat max reached
Chat session. "Data too long for column"
Operators are online but the chat icon on the website says Offline.
"Duplicate Login" continues to display after trying to login as chat operator
Undefined index: msg_busy
Patch processing looping
Automatic Chat Invite seems to be random instead of the criteria
Operator duplicate login loop error when trying to sign on
"Nothing to upload" when uploading a profile picture
MySQLi Extension Not Enabled
Traffic monitor GeoIP displays white flags for ALL traffic
Operator login loop error or duplicate login loop error
unserialize: Error at offset array_merge: Argument #2 is not an array
SMTP addon displays an "undefined" error during activation
Could not connect to local mail server or mail server is not installed.
Undefined variable: requestinfo
Mobile App requires a secure HTTPS URL.
No address associated with hostname
System error 815
After upgrade, the login screen is loading my website
mcrypt_decrypt deprecated error during patch process
Traffic monitor shows 0 visitors after upgrading to PHP Live! v.4.7.4 with GeoIP v.9
Error: 404 File Not Found
WinApp error "WinApp is already running."
Error patch .. process. Refresh the page and try again.
Disconnect error 815 with ERR_SPDY_PROTOCOL_ERROR on browser
After upgrading PHP Live!, my WinApp still shows previous version or an error
WinApp: Could not connect to the web server
Function mcrypt_decrypt() is deprecated
zlib.output_compression enabled, the chat icon is not displaying
What happened to the chat transcripts menu on the operator console footer
Clicking the chat icon loads a webpage
WinApp shows "Could not connect to the web server. Server may be temporarily down or is unavailable."
When the chat request is declined, the request comes back
Email is not sending or SMTP addon is not sending emails or there is an email error
The HTML Code Mapper addon is not processing
The GeoIP is showing the wrong IPs or all the IPs are same on the traffic monitor
Patch page is stuck on a percentage
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