Try it FREE
Knowledge Base Frequently Asked Questions   Phone Phone: +1 (720) 336-8323 M-F 9am-5pm MST   Download Free
Free Trial
  Starter Enterprise
Download Live Chat
Self-hosted live chat, PHP and MySQL powered.
100% communication from your server, your network.
Own the software, life time of use
Install on multiple domains you own
All chat data stored in your database, your server
Unlimited operators
Unlimited departments
Unlimited chat sessions
All the features are enabled
Tech support included
HTML Code Mapper Addon
Map a URL pattern to a department, overriding the existing chat icon HTML Code on the webpage. For example, map a URL that contains "/members/" to a Members Customer Support department, without having to copy/paste a new HTML Code.
Email Marketing Addon
Display an opt-in feature on the chat request window to gather email address of visitors that has opt-in for your campaign. The campaign text can be customized and the opt-in information can be exported.
Export Transcripts Addon
Export your chat transcripts to a downloadable text file. A search can also be done to export the output result.
Live QA Addon
Visitor asks a question, operator sends a response. No pre-chat form and no chat routing process. Live QA is a question and answer communication addon.
"Powered By" Removal
Remove the "powered by PHP Live!" link back from the visitor chat window and the operator area.
Software upgrades 1 year of upgrades
Additional year of
upgrades is $95/yr
Life time of upgrades
  Starter Enterprise
Frequently Asked Questions
Q: What are the recommended server resources?
As a general rule, if possible, absolutely no shared hosting environments. If you must deploy on a shared enviornment, signup with the hosting package with the most resources available for best live chat experience. The resources needed by the software is directly related to few factors:
  • Website Traffic - Website traffic plays an important factor in server resource usage. The chat icon loads on the webpage and that chat icon is fetched from the server. If you receive over 5,000 unique visitors a day, a server with 2Gigs or more RAM is recommended.
  • Anticipated Live Chat Usage - Each live chat session requires server communication during the chat session. The more chat sessions at the same time will require more server resources. A typical modest dedicated server environment with at least 2Gigs of RAM should be able to handle 5-30 chat sessions at the same time, or even more.
  • Operators Online - A typical modest dedicated server environment with at least 2Gigs of memory should be able to handle 10-20 operators online at the same time, or even more.
  • server requirements
    Server OS: UNIX, Mac or Windows
    Web Server: Any web server with PHP and MySQL enabled
    PHP: PHP >= 5.4 or PHP7+
    Database: MySQL >= 4.1 or MariaDB
Recommended hosting companies to install PHP Live! are GoDaddy (Ultimate package or greater) or BlueHost (Choice Plus package or greater). These hosting companies and packages should be able to handle at least 5 operators online without issues. If you require SSL, offers free ssl but some tech knowledge will be needed for CloudFlare setup (DNS update, CNAME, etc).
Q: How much disc space is needed?
The software files will consume around 20Megs of disc space. However, the database disc space needed for the system system will depend on your website traffic and the software usage. For a low traffic website (100-1000 visitors a day) at least 10Gigs free disc space should be sufficient for 10+ years of software usage.
Q: Does the software expire?
No. The software does not expire. There is no locking mechanism or other types of automatic deactivation of features or locking to a domain. The same downloaded software copy can be installed on a test server, production server or other server environments.
Q: Does PHP Live! rely on a PHP framework?
No. PHP Live! does not use or rely on a PHP framework.
Q: Does the software run 100% on my server without external communication?
Yes. PHP Live! is a complete standalone software that functions 100% on your server, your network. All data are stored on your server, all communication from your domain.
Q: How many new versions are released in a year?
There has been sometimes over 10 new versions in a year. But typically 3-6 new versions are released each year.
Q: Is tech support included?
Yes, general tech support will always be available. PHP Live! is designed to install on all server environments that already has PHP (PHP >= 5.4 or PHP7+) and MySQL (MySQL >= 4.1 or MariaDB) fully functional. No extra configuration needed. However, some incidents that require extensive troubleshooting will require a purchase of Escalated Tech Support Service. Escalated Tech Support are situations of possible server configuration and other issues that could not be fixed with common solutions. Escalated Tech Support Service is $150 (up to 3 hours) for most situations, per incident. Before any type of troubleshooting begins, your PHP Live! system must be the latest version. Upgrading your PHP Live! system is the first step in the troubleshooting process. Please reference the Knowledge Base for most common solutions.
Q: Is there a trial version I can install on my server before purchasing?
Yes, the Free Version Download is available.
back to top