As a general rule, if possible, absolutely no shared hosting environments. For best live chat experience, if you must deploy on a shared enviornment, get a hosting package with the most resources available. The resources needed by the software is directly related to few factors:

• Website Traffic - Website traffic plays an important factor in server resource usage. The chat icon loads on the webpage and that chat icon is fetched from the server. If you receive over 5,000 unique visitors a day, a server with 2Gigs or more RAM is recommended.
• Anticipated Live Chat Usage - Each live chat session requires server communication during the chat session. The more chat sessions at the same time will require more server resources. A typical modest dedicated server environment with at least 2Gigs of RAM should be able to handle 5-30 chat sessions at the same time, or even more.
• Operators Online - A typical modest dedicated server environment with at least 2Gigs of memory should be able to handle 10-20 operators online at the same time, or even more.

• Server Requirements

  • Server OS
  • UNIX, Mac or Windows

  • Web Server
  • Any web server with PHP and MySQL enabled

  • PHP
  • PHP >= 5.4 or PHP7+

  • Database
  • MySQL >= 4.1 or MariaDB

A purchase of the debrand key is required to remove the "powered by PHP Live!" branding link on the visitor chat window. Otherwise, it must remain for copyright purposes. The debrand key is a one time purchase of . The key will automatically remove the branding link from the visitor chat window and the operator area. Purchase of the debrand key can be made at the client area. Debrand key purchase is available for both Starter and Enterprise clients.

The software does not expire. There is no locking mechanism or other types of automatic deactivation of features or locking to a domain. The same downloaded software copy can be installed on a test server, production server or other server environments.

PHP framework is not required. PHP Live! does not use a PHP framework.

Yes. PHP Live! is a complete standalone live chat software that functions 100% on your server, your network, your domain. All the data is stored in your MySQL database.

Yes. The option to switch your account to the Enterprise Download can be done at anytime from the client area. Starter to Enterprise account switch is , the difference in price.

There has been sometimes over 10 new versions in a year. But typically 3-6 new versions are released each year.

General tech support will always be available, free of charge. However, some incidents that require extensive troubleshooting will require a purchase of Escalated Tech Support Service. Escalated Tech Support are situations of possible server configuration and other issues that could not be fixed with common solutions. Escalated Tech Support Service is $150 (up to 3 hours) for most situations, per incident. Tech support will determine if Escalated Tech Support will be required based on the situation. Before any type of troubleshooting begins, your PHP Live! system must be the latest version. Upgrading your PHP Live! system is the first step in the troubleshooting process. Please reference the Knowledge Base for most common solutions.

Yes, the Free Download Version is available.