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Install PHP Live! On Your Server
  Starter Enterprise
100% Self-hosted, PHP and MySQL powered
Own the software, life time of use
Install on multiple domains you own
Data stored on your server
Unlimited operators
Unlimited departments
Unlimited chat sessions
All the features are enabled
Tech support included
HTML Code Mapper Addon
Map a URL pattern to a department, overriding the existing chat icon HTML Code on the webpage. For example, map a URL that contains "/members/" to a Members Customer Support department, without having to copy/paste a new HTML Code.
Email Marketing Addon
Display an opt-in feature on the chat request window to gather interested visitor email addresses.
Export Transcripts Addon
Export your chat transcripts to a downloadable text file.
"Powered By" Removal
Remove the "powered by PHP Live!" link back from the visitor chat window and the operator area.
Software upgrades Includes 1 year of upgrades.
additional year of
upgrades is $95/yr
Life time of upgrades.
  Starter Enterprise
Frequently Asked Questions
Q: What are the recommended server resources?
As a general rule, if possible, absolutely no shared hosting environments. If you must deploy on a shared enviornment, signup with the hosting package with the most resources available to limit timing out of chat communication due to lack of resource available. The resources needed by the PHP Live! system is directly related to few factors:
  • Website Traffic - Website traffic plays an important factor in server resource usage. The PHP Live! visitor traffic monitor feature is processed each time a visitor arrives to your website. The process is very fast and takes very little resources. However, if you receive a lot of traffic (10,000+ visitors a day), the resource usage can add up.
  • Anticipated Live Chat Usage - Each live chat session requires server communication during the chat session. These communications are very fast and takes very little resources. The more chat sessions going on at the same time will require more server resources. A typical modest dedicated server environment with at least 2Gigs of memory should be able to handle 10-50 chat sessions at the same time, or even more.
  • Operators Online - A typical modest dedicated server environment with at least 2Gigs of memory should be able to handle 10-30 operators online at the same time, or even more.
  • server requirements
    Server OS: UNIX, Mac or Windows
    Web Server: Any web server with PHP and MySQL enabled
    PHP: PHP >= 5.4 or PHP7+
    Database: MySQL >= 4.1 or MariaDB
Recommended hosting companies to install PHP Live! are GoDaddy (Ultimate package or greater) or BlueHost (Choice Plus package or greater). These hosting companies and packages should be able to handle at least 5 operators online without issues. If you require SSL, offers free ssl but some tech knowledge will be needed for CloudFlare setup (DNS update, CNAME, etc).
Q: How much disc space is needed?
The software files (PHP files, images, JavaScript files, sound files, etc) take up around 20Megs. However, the database disc space needed for the PHP Live! system will depend on your website traffic and the PHP Live! usage. Disc space is typically not an issue these days but for a low traffic website (10-1000 visitors a day) at least 10Gigs free disc space is recommended.
Q: Does the software expire?
No. The software does not expire. There is no locking mechanism or other types of automatic deactivation of features or locking to a domain. The same downloaded software copy can be installed on a test server, production server or other server enviornments.
Q: How does the software validate the authenticity of the software and the company/person who purchased it?
Each downloaded software copy contains a Software License KEY that is unique to the account holder. The software license key is the identification used to locate accounts, verify the software and to provide support.
Q: Does PHP Live! rely on a PHP framework?
No. PHP Live! does not use or rely on a PHP framework.
Q: Does the software run 100% on my server without external communication?
Yes. PHP Live! is a complete standalone software that functions 100% on your server, your network. There is zero third-party communication. All data are stored on your server, all communication from your domain.
Q: How many new versions are released in a year?
There has been sometimes over 10 new versions in a year. But typically 3-6 new versions are released each year.
Q: Is tech support included?
Yes, general tech support will always be available. PHP Live! is designed to install on all server environments that already has PHP (PHP >= 5.4 or PHP7+) and MySQL (MySQL >= 4.1 or MariaDB) fully functional. No extra configuration needed. However, some incidents that require extensive troubleshooting will require a purchase of Escalated Tech Support Service. Escalated Tech Support are situations that require Remote Desktop, FTP or SSH access to your server/computer for in dept information gathering, possible server configuration situation and other issues that could not be fixed with common solutions. Escalated Tech Support Service is $150 (up to 3 hours) for most situations, per incident. Before any type of troubleshooting begins, your PHP Live! system must be the latest version. Upgrading your PHP Live! system is the first step in the troubleshooting process. Please reference the Knowledge Base for most common solutions.
Q: What if PHP Live! does not work on my server? Is there a refund?
PHP Live! is designed to work on all server environments with the default PHP and MySQL configurations. If there are any issues, tech support can help you find the cause fairly quickly. To answer the question, yes, refunds are available if the software does not function on your server environment. Refunds are available up to 30 days from the purchase date.
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