Studies show that visitors who request website live chat assistance are three times more likely to make a purchase and have an average order value that is much higher.
Chatting with a customer is a valuable method to cross-sell and upsell complementary products and services.
Provide live chat assistance for your website visitors when their interest levels are the highest.
Switching customer service to a live chat platform can reduce operational costs. International visitors will also benefit with saving costs by requesting live chat instead of placing a phone call.
Hybrid learning, which utilizes face-to-face teaching techniques with online aspects, including website live chat, is a rapidly growing sector in education.
Live chat can be an added convenience for students and their parents to acquire more information instantly.
To faculty members, multi-tasking with live chat is a breeze. Filing papers, accessing student information and making phone calls can be done simultaneously with live chat.
Live chat (texting) is a communication medium that is familiar to all generations.
Live Chat for
For public entities such as non-profit organizations, government agencies, clubs and groups, website live chat encourages communication and public feedback.
Various avenues of contact is essential for a public organization. Live chat provides a method for visitors to interact, gather information and provide feedback in real-time.
Every live chat interaction is logged and archived for future reference, reporting or training purposes.
Live chat is a neutral environment to exchange and gather information and can also be a great medium for introduction.